https://www.nngroup.com/articles/service-blueprints-definition/Service BlueprintAccording to Gibbons (2017), designing a service requires the provider to identify the Essay

https://www.nngroup.com/articles/service-blueprints-definition/
Service Blueprint
According to Gibbons (2017), designing a service requires the provider to identify the touchpoints that create a customer’s journey — or rather the “experience of the user.” One tool managers use to understand the customer journey is a service blueprint (nngroup.com). https://www.nngroup.com/articles/service-blueprints-definition/

Consider a service experience in your work environment or a personal experience you may have had with a service provider. Using the service blueprint diagram displayed in the service blueprint article, map out the customer journey for the service you identified.

Save your document as a PDF file using a naming convention that includes your first and last name and the activity number or description. Do not add punctuation or special characters to the file name. Submit your completed assignment to your instructor in this activity.

Identification and Analysis of the Main Issues/Problem This criterion is linked to a Learning Outcome. Identifies and understands all of the main issues in question. Insightful and thorough analysis of all the issues.

Answers to Questions This criterion is linked to a Learning Outcome. Answers to questions are clear throughout. Connection with class and study material goes well beyond the obvious connections among ideas; demonstrates insight and original thinking. Content knowledge is used correctly.

Strategy Choice and Justification This criterion is linked to a Learning Outcome. Comments on Effective Solutions/Strategies. Scenario and underlying assumptions are well documented, logically reasoned and appropriately applied. An appropriate, reasonable strategy is selected and successfully developed.

This criterion is linked to a Learning OutcomeStyle and Mechanics This criterion is linked to a Learning Outcome. Solution is presented in a one-page PDF format. Chooses words for their precise meaning and uses an appropriate level of specificity. Content fits the audience and purpose. Sentences are clearly structured and contain proper spelling, punctuation, and grammar.