Technical Writing: Best Practices and Defining Users

discussion Points:
What are three best practices of technical writers?
What are some key questions and methods you would use to analyze and define your users? Why is this important?
Address the significance of including the User-Experience (UX) in analyzing technology.
An anonymous author wrote, “Analyze the people who use your documentation so you understand what they need and don’t need to know.”
(Attached is the weeks reading chapter 5-8)