Airport Baggage Handling System

Denver Airport Baggage Handling System Case Study – Calleam Consulting
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Case Study – Denver International Airport Baggage Handling System – An
illustration of ineffectual decision making
Calleam Consulting Ltd – Why Technology Projects Fail
Synopsis
Dysfunctional decision making is the poison that kills technology projects and the Denver Airport
Baggage System project in the 1990’s is a classic example. Although several case studies have been
written about the Denver project, the following paper re-examines the case by looking at the key
decisions that set the project on the path to disaster and the forces behind those decisions.
Background
What was to be the world’s largest automated airport baggage handling system, became a classic story
in how technology projects can go wrong. Faced with the need for greater airport capacity, the city of
Denver

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