Exceptional Customer Service

lease watch the video in the Resources section of My Courses called “CORPORATE VIDEO- Customer Service Training”.
What actions did the employees take to make this customer’s experience great? Be specific.
The Grading Rubric for this Assignment is as follows:

Professional WritingPostings are well written; free from grammatical or spelling errors and in a professional tone.
20points
Postings are well written; with a few grammatical or spelling errors and in a professional tone.
15points
Postings are not well written; with numerous grammatical or spelling errors or in an unprofessional tone.
10points
Postings are poorly written.
0points
QualityTopic was thoroughly addressed and includes support from the textbook or other professional publications.
30points
Topic was partially addressed and includes support from the textbook or other professional publications.
20points
Topic was minimally addressed. Response was missing the support of text reference and/or an outside source.
15points
Topic was not addressed adequately. Response was missing the support of text reference and/or an outside source.
0points
QuantityThe topic discussion contains at least 300 words or more.
20points
The topic discussion contains 200 words or more.
15points
The topic discussion contains 100 words or more.
10points
The topic discussion contained less than 100 words.
0points
TimingAssignment was submitted on Due Date.
30points
Assignment was late.
0points