VILLANOVA UNIVERSITY –LEAN SIX SIGMA MASTER BLACK BELT- Wk 2 /Test 1
A
True
B
False
Question 4:The ideal communications strategy for
stakeholders will ____________________.
A
Get
the right information to the right people at the right time
B
Be
proportionate to the level of stakeholder interest
C
Be
proportionate to the level of stakeholder involvement
D
Be
proportionate to the level of stakeholder influence
E
Eliminate
requests for changes later in the project
Question 5:Which of the following are financial
metrics that can impact the implementation
of your Lean Six Sigma Program?
A
Lean
Six Sigma programmatic return on investment
B
Individual
project return on investment
C
Organizational
financial metrics
D
Company
bottom line
E
All
of the above
F
None
of the above
Question 6:You have been asked to manage a
project to upgrade the software that call center employees
use to answer customer questions. Which one of the following would be the
external
stakeholder in this project?
A
Customers
B
Call
center staff
C
Human
resources department
D
Legal
department
Question 7:In order to minimize resistance later
in a Lean Six Sigma project and create “buy-in,”
the Master Black Belt should encourage Black Belts to use what tool
earlier in the project?
A
Criteria
Based Decision Matrix
B
Gantt
Chart
C
Stakeholder
Analysis
D
Charter
Question 8:What are the three primary
characteristics of a stakeholder?
A
Informed,
involved, influential
B
Involved,
important, influential
C
Interested,
involved, influential
D
Active,
important, motivated
Question 9:A key leadership practice for Master
Black Belts to embrace is to
A
Help
others deal with the current state
B
Help
others break from the past
C
Communicate
compelling reasons
D
Both
B and C
Question 10:Which approach shows a balance
between a concern for people and a concern for
production?
A
Autocratic
B
Democratic
C
Behavioral
D
Lassez-faire
Question 11:What is the best strategy for high
influence/low interest stakeholders?
A
Manage
them closely
B
Keep
them well-informed
C
Monitor
them periodically
D
Keep
them satisfied
Question 12:The primary goal of analyzing project
stakeholders is to
A
Determine
the best communications strategy
B
Understand
their relative importance to the project
C
Determine
where their interests agree or conflict
D
Map
the political terrain and how to navigate it
Question 13:One of the tools that the Master
Black Belt should ensure is used to help move a team toward
goal completion and best help minimize conflict is
A
Role
and Responsibility Matrix
B
Network
Schedules
C
Gantt
Charts
D
Risk
Management Plans
Question 14:What type of change is seen as a
large improvement?
A
Transformational
B
Incremental
C
Logical
D
Itemized
Question 15:Key objectives of the processes to
develop the project team include
A
Ensuring
that the project team has smooth entry and exit throughout the project’s
life cycle to minimize the overall risk level on the project
B
Increasing
participation in the activities outlined in the communications plan and
scheduling activities to offload the team leads and PM
C
Improving
skills of team members and amending levels of trust and cohesiveness to
achieve better productivity through greater teamwork
D
Reducing
the possibility of stakeholder complaints by assigning each key stakeholder
a main team member point of contact to manage communications
Question 16:One of the biggest resistance factors blocking implementation of
competitive intelligence
and benchmarks is
A
Lack
of knowledge by Master Black Belts
B
Factors
associated with a learning organization
C
The
Not-Invented-Here (NIH) syndrome
D
Forces
of change
Question 17:Which type of leader relies on
legitimate, reward, and coercive power?
A
Autocratic
B
Democratic
C
Behavioral
D
Lassez-faire
Question 18:When coaching and educating Black
Belts concerning the Cost of Poor Quality, the
Master Black Belt needs to direct attention to which of the following
items?
A
Assets,
Liabilities, and COGS
B
Profits,
Expenses, and Revenues
C
Number
of Incidents, Actual Labor Cost, Material Cost, and Multiplication
D
Number
of Defects, Variation, and Control Limits
Question 19:Key process steps in successfully
selecting projects include
A
Identifying
your current state
B
Developing
criteria for consideration
C
Developing
a list of projects based on pain, goals
D
All
of the above
Question 20:Which one of the following is the
most important reason for analyzing stakeholders?
A
To
determine the best communications strategy for them
B
To
understand their needs and expectations
C
To
manage their expectations
D
To
determine which metrics are most appropriate
Requirements: